Payments, Fees, Renewals, Cancellation For Personalized Coaching Program Only
With our Personalized Coaching Program, you are obligated to pay membership fees on a monthly basis as selected when you sign up for our coaching services. Membership fees will be billed automatically to the payment method used during your initial purchase and will renew automatically until the membership is terminated by you. You can cancel your membership or modify your payment choice at any time inside your account information section in the members area. If cancelling, please be sure to read the cancellation section below for more information. Please allow 48 hours for your cancellation request to be processed by our membership system.
When you purchase the Personalized Coaching Program, you authorize AKB Health, Inc. (DBA Real Life Runners) to charge your designated payment method for the membership fees.
Prices for our coaching fees as published on our website may fluctuate as a result of current market rates, competitive positioning, and a host of other factors that impact our pricing. We do not raise or lower rates for members who are currently enrolled in our membership programs. Therefore, if the price of our service increases, you will be billed at your original billed rate. However, should you leave our coaching program and reenter at a later time, the new rate will be in effect. If prices go down, and you are paying a higher rate, please contact us for the best way to adjust your price down. Due to limitations with our credit card processor, we can't make these changes without you initializing it with us.
Payments and Fees For Other Non-Subscription Services (eg. Custom Training Plans, Coaching Calls, etc)
With our Custom Training Plans or one-time group coaching programs, you are purchasing a product or service with a single, one-time payment or multi-payment options. When you purchase a Custom Training Plan, you authorize us to charge your designated payment method for the cost of the product or service at that time.
Prices for our Custom Training Plan product as published on our website may fluctuate time to time as a result of current market rates, competitive positioning, and a host of other factors that impact our pricing. We do not adjust pricing to previous advertised rates, nor do we offer refunds in any price differences. Price is valid on/to the date of purchase as posted and charged.
Refund Policy (This section applies to all products)
We want you to be 100% satisfied with the service you receive. If you are cancelling a service or requesting a refund for a product/service and it is because you are unhappy with the product or service, please contact us directly so we can fix any issue, especially as we may not be aware of the issue. We would love the opportunity to fix anything and we will work hard to make you completely satisfied within reasonable limitations.
However, should you want a refund, please note the following refund policy. Our refund policy is subject to change and will be valid/enforced based on the current refund policy at the date the refund was requested.
Refund Policy Specific To Subscription Based Products
Memberships created will not automatically cancel. If you would like to cancel a monthly membership, you may do so at any time. However, please note that in order to not get billed for next month you must cancel 48 hours before your next billing cycle. Your billing cycle renews on the same day of the month as you originally signed up. Once cancelled, you will no longer be charged going forward. Payments for the next billing cycle will not be refunded, so please make sure to cancel with at least 48 hours notice. You can cancel your membership in the members area by going to the top right corner and clicking on My Account.
Memberships created will not automatically cancel. If you would like to cancel an annual membership, you may do so at any time. Please note, however, that you need to cancel at least 7 business days prior to your renewal date to prevent the next year’s membership from being processed and billed. There is no trial period and we do not allow cancellations and/or refunds for annual memberships; because of this, we recommend you try a month-to-month membership before purchasing an annual membership. You may upgrade to an annual membership at any time.
Upon cancellation of a membership month-to-month members will only continue to have access to all Content purchased through the end of the month in which you cancelled, this includes access to the Real Life Runners Training Team Facebook Group and Final Surge coaching app. Upon cancellation of a membership annual members will continue to receive Content purchased for the one-year period you originally paid for, and once the one-year term ends you will no longer have access to Content purchased, this includes access to the Real Life Runners Training Team Facebook Group and Final Surge coaching app.
Refund Policy Specific To Non- Subscription Based Products (Custom Training Plans)
For custom training plan purchases, once the fitness questionnaire has been completed and submitted to our coaches, and the training plan creation process has started, a 50% refund will be given provided the final training plan has not been delivered. This is due to the fact that a significant portion of our coaches time is spent reviewing the questionnaire, and getting to know your personal, unique situation and fitness profile and preparing a training plan. If a training plan has been delivered, no refund will be given. If a refund request is requested PRIOR to completing and submitting your initial fitness questionnaire, a 100% refund will be given.
Refund Policy Specific To 1:1 or Group Coaching Calls, Missed Calls, Reschedules, etc.
For custom 1:1 or group coaching calls, once a call takes place, no refund will be given. For new calls, if a fitness profile questionnaire has been given in advance of the coaching call and submitted and a call does not take place, a 75% refund will be given due to the fact that a significant portion of our coaches time is spent reviewing the questionnaire, and getting to know your personal, unique situation and fitness profile to prepare for the initial coaching call.
If no fitness profile questionnaire was given, a full refund will be given if the request is made prior to your scheduled call.
No refunds will be given for missed calls. If a call needs to be rescheduled, a written notification (email) must be made at least 2 hours prior to the scheduled coaching call. If a notification is made in under 2 hours, it is considered a missed call, however special considerations may be made on a case by case basis for certain situations (family emergencies, etc).