With our Personalized Coaching Program, you are obligated to pay membership fees on a monthly basis as selected when you sign up for our coaching services. Membership fees will be billed automatically to the payment method used during your initial purchase and will renew automatically until the membership is terminated by you. You can cancel your membership or modify your payment choice at any time inside your account information section in the members area. If cancelling, please be sure to read the cancellation section below for more information. Please allow 48 hours for your cancellation request to be processed by our membership system.
When you purchase the Personalized Coaching Program, you authorize AKB Health, Inc. (DBA Real Life Runners) to charge your designated payment method for the membership fees.
Prices for our coaching fees as published on our website may fluctuate as a result of current market rates, competitive positioning, and a host of other factors that impact our pricing. We do not raise or lower rates for members who are currently enrolled in our membership programs. Therefore, if the price of our service increases, you will be billed at your original billed rate. However, should you leave our coaching program and reenter at a later time, the new rate will be in effect. If prices go down, and you are paying a higher rate, please contact us for the best way to adjust your price down. Due to limitations with our credit card processor, we can't make these changes without you initializing it with us.
With our Custom Training Plans, you are purchasing a product or service with a single, one-time payment. When you purchase a Custom Training Plan, you authorize us to charge your designated payment method for the cost of the product or service at that time.
Prices for our Custom Training Plan product as published on our website may fluctuate time to time as a result of current market rates, competitive positioning, and a host of other factors that impact our pricing. We do not adjust pricing to previous advertised rates, nor do we offer refunds in any price differences. Price is valid on/to the date of purchase as posted and charged.
We want you to be 100% satisfied with the service you receive. If you are cancelling a service or requesting a refund for a product/service and it is because you are unhappy with the product or service, please contact us directly so we can fix any issue, especially as we may not be aware of the issue. We would love the opportunity to fix anything and we will work hard to make you completely satisfied within reasonable limitations.
However, should you want a refund, please note the following refund policy. Our refund policy is subject to change and will be valid/enforced based on the current refund policy at the date the refund was requested.
Monthly Payment Subscriptions:
You are free to cancel at any time. Your membership is cancelled effective at the end of the current term in which you cancel. There are no refunds for any partial time remaining as your training has been delivered for that month.
Annual Payment Subscriptions:
You are free to cancel at any time. If you cancel before your annual renewal date, you will still have access to the member portal until the date of renewal. If you want immediate cancellation and a partial refund of the unused portion of your annual membership, you must email [email protected] and request a pro-rated refund. Your membership is then cancelled effective immediately (you will no longer have access to the member portal), and a refund is prorated based on the remaining time left to the next nearest first of the month past the current date of cancellation. Refunds will be prorated based on the price that you paid divided by twelve, then multiplied by the number of full months that you did not use.
For custom training plan purchases, once the fitness questionnaire has been completed and submitted to our coaches, and the training plan creation process has started, a 50% refund will be given provided the final training plan has not been delivered. This is due to the fact that a significant portion of our coaches time is spent reviewing the questionnaire, and getting to know your personal, unique situation and fitness profile and preparing a training plan. If a training plan has been delivered, no refund will be given. If a refund request is requested PRIOR to completing and submitting your initial fitness questionnaire, a 100% refund will be given.
For custom 1:1 or group coaching calls, once a call takes place, no refund will be given. For new calls, if a fitness profile questionnaire has been given in advance of the coaching call and submitted and a call does not take place, a 75% refund will be given due to the fact that a significant portion of our coaches time is spent reviewing the questionnaire, and getting to know your personal, unique situation and fitness profile to prepare for the initial coaching call.
If no fitness profile questionnaire was given, a full refund will be given if the request is made prior to your scheduled call.
No refunds will be given for missed calls. If a call needs to be rescheduled, a written notification (email) must be made at least 2 hours prior to the scheduled coaching call. If a notification is made in under 2 hours, it is considered a missed call, however special considerations may be made on a case by case basis for certain situations (family emergencies, etc).
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